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Changes to services and safety measures in our hotels 

We missed you! And are very pleased to tell you that in person and on site any time soon. As, depending on the respective location and legislation, our colleagues of Deutsche Hospitality and we are gradually available again for leisure travel since the beginning of May.  But what does this mean? In the past few weeks, we had a close eye on the current developments and every (washed) hand on deck to create comprehensive safety measures for you and our staff. The result being a healthy stay in one of the group’s hotels with the highest possible level of safety and comfort. Holistic protection plans for our hotels and restaurants have been submitted to the German Government, and all of these have been approved. Focusing on everyone being safe, it is inevitable to make some restrictions to the services we offer. But, be assured that there is no limit to our passion for details or love for our guest community. 


As part of Deutsche Hospitality we are now more than ever reflecting on our family ties, and unconditionally supporting the guidelines of our house of brands. These include the revision and adaption of all hygiene and disinfection procedures, specific training for every member of staff and regular checks and monitoring of the measures put in place. The key points are: more frequent cleaning & disinfection as well as social distancing rules in public areas. Our hotels are also in permanent contact with industry experts and local government authorities. The measures currently being implemented are as follows. 

Public Areas 


  • Mandatory protective mouth and nose covering for everyone according to the regulations in the respective country: face masks will be distributed to guests as required 
  • Hand sanitiser dispensers in all public areas (lobby, restaurant, bar, lifts). 
  • Sanitiser dispensers at reception and toilets 
  • Distance markings (minimum of 1.5 meters) 
  • Regular disinfection of contact surfaces (door handles, lift call buttons, counters at reception and in the bar etc.) 
  • Regular airing of public areas 
  • Lift capacity limited to two persons at any one time (except for families) 
  • Notices displayed in central areas to draw attention to hygiene rules 
  • Unfortunately our Wellbeing areas will need to remain closed until further notice (no exercising and/or treatments can be offered). 



Reception, Check-in and Check-out 


  • Check-in and Check-out with the app: no more waiting time and no more keycard. The Jaz App makes it possible and opens doors (per Bluetooth) and supports cashless payments. 
  • Of course, we are still available (with social distance) at the reception. Everyone will welcome you with a smile well hidden behind a face mask for your safety. 
  • We recommend cashless payment wherever possible 
  • Disinfection of keycards 

Restaurant and Bar areas


  • For the time being we can only offer à la carte breakfast (buffets and other restaurant services remain closed for now) 
  • Minimum distance of 1.5 meters 
  • Guests sharing a room may occupy the same table. 
  • Opening times will be adjusted in accordance with volume of guests 
  • This may mean that guests have will need to be admitted to the restaurant at longer intervals. 
  • Disinfection of tables, counters, bill holders, cruets etc. after each use 



Meetings, Events and Music


  • Event reservations will be honoured as soon as stipulations are issued by the Federal Government or state governments.
  • Minimum distance of 1.5 meters 
  • Video conferences using appropriate equipment will be offered. 
  • Lunch and coffee break packages will be served à la carte or, for example, in the form of lunch boxes. 
  • Regular disinfection of all surfaces by staff and regular airing of the event rooms. 
  • Our musical program is still on pause. Alternatively, you can check out our social channels for digital live alternatives and beats. 



Room cleaning


  • Disinfection of surfaces in the room in consultation with the guest. 
  • Regular and high frequent disinfection of door handles, light switches, staircase handrails etc. 
  • Facilities such as postcards, yoga mats or magazines will not be available. 

Cancelation Policy 


Due to the restrictions on tourist travel adopted by the German Federal Governments to contain the corona pandemic, the following cancellation rules apply:

All guests and customers can cancel or rebook their reservations in our German hotels regarding the period 02 November 2020 to 30 November 2020 free of charge. If you have booked via a booking platform or a third party, please contact your booking provider.

However, please inform yourself about the currently valid country or federal state regulations before you travel from a risk area.



Thank you for being part of our community! 



Last but not least, here are the service updates from our local heroes:


Jaz in the City Stuttgart

Food & Beverage:

  • For now, we can only offer a breakfast service. A la carte. From 06:00 – 10:00 a.m.. More services to become available as soon as possible.

Sport & Spa

  • The whole relaxercise area needs to remain closed until further notice (but you can always go for a bike tour or a run)

Music & Entertainment

  • Our musical program is still on pause. Alternatively, you can check out our social channels for digital live alternatives and beats. 


Jaz in the City Amsterdam

Stay tuned for a soonish reunion.