Changes to services and protective measures
We missed you! And are very pleased to tell you that in person and on site any time soon. As, depending on the respective location and legislation, our colleagues of Deutsche Hospitality and we are gradually available again for travel.
But what does this mean? In the past few weeks, we had a close eye on the current developments and every (washed) hand on deck to create comprehensive safety measures for you and our staff. The result being a healthy stay in one of the group’s hotels with the highest possible level of safety and comfort. Holistic protection plans for our hotels and restaurants have been submitted to the German Government, and all of these have been approved. Focusing on everyone being safe, it is inevitable to make some restrictions to the services we offer. But, be assured that there is no limit to our passion for details or love for our guest community.
In the following video you will see important security measures in our hotels and how we can all protect ourselves together.
As part of Deutsche Hospitality we are now more than ever reflecting on our family ties, and unconditionally supporting the guidelines of our house of brands. These include the revision and adaption of all hygiene and disinfection procedures, specific training for every member of staff and regular checks and monitoring of the measures put in place. The key points are: more frequent cleaning & disinfection as well as social distancing rules in public areas. Our hotels are also in permanent contact with industry experts and local government authorities. The measures currently being implemented are as follows.
Public areas
- The obligation to wear mouth and nose masks applies to all employees according to the regulations in the respective (federal) state
- The obligation to wear mouth and nose masks for guests applies according to the regulations in the respective (federal) state: mouth and nose masks are distributed for our guests as required
- Hand sanitiser dispensers in all public areas (lobby, restaurant, bar, lifts)
- Sanitiser dispensers at reception and in the toilets
- Distance markings (minimum of 1.5 metres)
- Regular disinfection of contact surfaces (door handles, lift call buttons, counters at reception and in the bar etc.)
- Regular airing of public areas
- Lift capacity limited to two persons at any one time (except for families)
- Notices displayed in central areas to draw attention to hygiene rules
- Limited offer in our Wellbeing Areas. More Information per location further in the Text.
Reception, check-in and check-out
- Check-in and Check-out with the app: no more waiting time and no more keycard. The Jaz App makes it possible and opens doors (per Bluetooth) and supports cashless payments.
- Of course, we are still available (with social distance) at the reception. Everyone will welcome you with a smile well hidden behind a face mask for your safety.
- We recommend cashless payment wherever possible
- Disinfection of keycards
Restaurant and bar area
- You can find our gastronomic offer per location further in the Text
- Minimum distance of 1.5 meters
- Only members of one's own household and members of one other household may sit together at a table, or the restrictions of the respective (federal) state apply
- Further down in the Text you can find our opening times for all our locations
- This may mean that guests have will need to be admitted to the restaurant at longer intervals.
- Disinfection of tables, counters, bill holders, cruets etc. after each use
Meetings, Events and Music
- Event bookings are planned in detail in advance and are carried out exclusively in compliance with the official regulations of the respective state government
- Minimum distance of 1.5 meters between tables or according the regulations of the respective (federal) state
- Hybrid conference concepts and video conferences using appropriate equipment will be offered.
- Lunch and coffee break packages will be served à la carte or, for example, in the form of lunch boxes.
- Regular disinfection of all surfaces by staff and regular airing of the event rooms.
- Our music program is in sync with the local flow and regulations. Check out the current beat situation per location below and visit our social channels for digital audiophile alternatives.
Room cleaning
- Increased cleaning including disinfection of surfaces when changing rooms
- Cleaning during the stay in consultation with the guest
- Regular and highly frequent disinfection of door handles, light switches, staircase handrails etc.
- Facilities such as magazines, writing utensils, decorative cushions and blankets will need to be removed from rooms until further notice.
Cancellation Policy
Due to the restrictions on tourist travel adopted by the German Federal Governments to contain the corona pandemic, the following cancellation rules apply:
All guests and customers can cancel or rebook their reservations in our German hotels regarding the period 02 November 2020 to 30 November 2020 free of charge. If you have booked via a booking platform or a third party, please contact your booking provider.
However, please inform yourself about the currently valid country or federal state regulations before you travel from a risk area.
Thank you for being part of our community!
Last but not least, here are the service updates from our local heroes:
Jaz in the City Stuttgart
Following the decision of the German Federal Government and the Federal States from 28 October 2020 that overnight accommodation may currently not be provided for tourist purposes, this hotel is unfortunately not bookable for tourist stays in the period from 02 November 2020 to 30 November 2020.
Food & Beverage:
For now, we are back with the following services:
- Breakfast (unfortunately only for house guests at the moment) from Mon-Fri from 6:30a.m.-10:330a.m. & Sat-Sun from 7:00a.m.-11:00a.m..
Stay. Tuned.
Sport & Spa
- Relaxercise area including gym, sauna, etc. needs to remain closed until further notice
Music & Entertainment
Our musical program is still on pause, except for some spontaneous pop-up sessions. Alternatively, you can check out our social channels for digital live alternatives and beats.
Jaz in the City Amsterdam:
Food & Beverage:
- Breakfast: Slightly different set-up than usual, yet just as delicious. On reservation Mon-Fri 06:30 – 10:30 a.m.. Sat & Sun 07:30 – 12:00 a.m.
- Lunch, Snacks, Dinner & vibrant Drinks at Rhythms Bar & Kitchen with a bigger, better & stronger terrace .Mon -Sa from 11:30 a.m. to 22:00 p.m..In compliance with the current local legislation we are not allowed to receive new guests after 21:00 p.m. and/or serve alcohol between 20:00 p.m. to 07:00 a.m..
- Unfortunately we are temporarily not allowed to serve food or drinks on-site to guests who are not staying with us. You are nearby and hungry? We still got you, though. Ask for our new but already legendary take-away menu.
More services to become available as soon as possible. Stay. Tuned!
Sport & Spa
- The whole relaxercise area needs to remain closed until further notice (but you can always go for a bike tour or a run).
Music & Entertainment
Our musical program is still on pause, except for some spontaneous pop-up sessions. Alternatively, you can check out our social channels for digital live alternatives and beats.
