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Changes to services and protective measures

We are very pleased that we will now be able to welcome you back to our hotels. Depending on the individual federal state in which they are located, our hotels will gradually be available again for leisure travel from May onwards. We have been undertaking detailed preparations for this step over the past few weeks. Comprehensive protection plans for our hotels and restaurants have been submitted to the Federal Government, and all of these have been approved. We have done our utmost to ensure that you will enjoy the highest possible level of safety and comfort when you stay at our hotels. The measures we are introducing will inevitably mean some restrictions to the services we offer, for example in areas such as gastronomy, meetings & events or spa & wellness. We apologise for any inconvenience.

In the following video you will see important security measures in our hotels and how we can all protect ourselves together.

 

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Your health and the health of our staff and partners is our highest priority at all times and in all respects. This has always been one of our company’s core commitments.

The new guidelines introduced by Deutsche Hospitality stipulate the revision and adaptation of all hygiene and disinfection measures, specific training for every member of staff and regular checks and monitoring of the measures put in place. Two key points are more frequent cleaning and disinfection and social distancing rules in public areas. Our hotels are also in permanent contact with the relevant local government authorities. The minimum measures currently being implemented are as follows.

Public areas

  • The obligation to wear mouth and nose masks applies to all employees according to the regulations in the respective (federal) state
  • The obligation to wear mouth and nose masks for guests applies according to the regulations in the respective (federal) state: mouth and nose masks are distributed for our guests as required
  • Hand sanitiser dispensers in all public areas (lobby, restaurant, bar, lifts)
  • Sanitiser dispensers at reception and in the toilets
  • Distance markings (minimum of 1.5 metres)
  • Regular disinfection of contact surfaces (door handles, lift call buttons, counters at reception and in the bar etc.)
  • Regular airing of public areas
  • Lift capacity limited to two persons at any one time (except for families)
  • Notices displayed in central areas to draw attention to hygiene rules
  • Unfortunately, gyms and spa areas will need to remain closed until further notice (no exercise courses or treatments can be offered).

Reception, check-in and check-out

  • Check-in and Check-out with the app: no more waiting time and no more keycard. The Jaz App makes it possible and opens doors (per Bluetooth) and supports cashless payments. 
  • Of course, we are still available (with social distance) at the reception. Everyone will welcome you with a smile well hidden behind a face mask for your safety. 
  • We recommend cashless payment wherever possible 
  • Disinfection of keycards 

 

Restaurant and bar area

  • For the time being we can only offer à la carte breakfast (buffets remain closed for now). Other restaurant services to follow. Updates per hotel to be found below.
  • Minimum distance of 1.5 meters 
  • Only members of one's own household and members of one other household may sit together at a table, or the restrictions of the respective (federal) state apply
  • Opening times will be adjusted in accordance with volume of guests 
  • This may mean that guests have will need to be admitted to the restaurant at longer intervals. 
  • Disinfection of tables, counters, bill holders, cruets etc. after each use  

Meetings, Events and Music

  • Event bookings are planned in detail in advance and are carried out exclusively in compliance with the official regulations of the respective state government
  • Minimum distance of 1.5 meters between tables or according the regulations of the respective (federal) state
  • Video conferences using appropriate equipment will be offered. 
  • Lunch and coffee break packages will be served à la carte or, for example, in the form of lunch boxes. 
  • Regular disinfection of all surfaces by staff and regular airing of the event rooms. 
  • Our musical program is still on pause. Alternatively, you can check out our social channels for digital live alternatives and beats. 

 

Room cleaning

  • Increased cleaning including disinfection of surfaces when changing rooms
  • Cleaning during the stay in consultation with the guest
  • Regular and highly frequent disinfection of door handles, light switches, staircase handrails etc.
  • Facilities such as magazines, writing utensils, decorative cushions and blankets will need to be removed from rooms until further notice.

Cancellation Policy 

 

We all know it, flexibility is key. Here you will find more information to the adapted, flexible cancellation conditions.

 

In this spirit: we are here for you, with a little distance and a big smile, looking very much forward to welcoming you again (we cannot stress this enough).

 

 

Thank you for being part of our community! 

 

Last but not least, here are the service updates from our local heroes:

 

Jaz in the City Stuttgart

Food & Beverage:

For now, we are back with the following services:

  • Breakfast: A la carte. From Mon-Fri 06:30 – 10:30 a.m.. Sat & Sun 07:00 – 11:00 a.m..
  • Snacks, dinner & sundowner cocktails (from our world-class bar team at Wolfram): Thu-Sa from 5:00 p.m. to 10:30 p.m.. Good weather meeting point: Wolfram Bar & Terrace. In less sunny days, our Rhythms Bar & Kitchen will make you shine.

More services to become available as soon as possible.
Stay. Tuned.

Sport & Spa

  • The whole relaxercise area needs to remain closed until further notice (but you can always go for a bike tour or a run)

Music & Entertainment

  • Our musical program is still on pause. Alternatively, you can check out our social channels for digital live alternatives and beats. 

 

Jaz in the City Amsterdam:

Food & Beverage:

  • Breakfast: Slightly different set-up than usual, yet just as delicious. On reservation Mon-Fri 06:30 – 10:30 a.m.. Sat & Sun 07:30 – 12:00 a.m.
  • Lunch, Snacks, Dinner & vibrant Drinks at Rhythms Bar & Kitchen with a bigger, better & stronger terrace .Mon -Sa from 11:30 a.m. to 01:00 a.m..

More services to become available as soon as possible. Stay. Tuned!

Sport & Spa

  • The whole relaxercise area needs to remain closed until further notice (but you can always go for a bike tour or a run).

Music & Entertainment

Our musical program is still on pause, except for some spontaneous pop-up sessions. Alternatively, you can check out our social channels for digital live alternatives and beats. 

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