Frequently asked questions and answers
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Where can I find the contact details of a hotel?
You can find a hotel's contact details on the hotel detail page.
If you have general questions about the Jaz Hotels, please use the following e-mail address hi@jaz-hotel.com.
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How many rooms can I reserve?
Our website allows a reservation for up to five rooms per hotel for the same date or different dates.
If you need more rooms in the same hotel, either make more reservations or contact the group reservation of the respective hotels.
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What are the opening, breakfast, check-in/out hours?
You can find this information on the hotel’s detail page.
On the hotel’s detail page, you will find the opening hours of the restaurants and bars in the hotel.
You can find the check-in/out hours on your booking confirmation,
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Do I need a credit card to make reservations?
Your credit card information is required to guarantee your reservation in case of late arrival.
Special rates, for example, the early bird rate, require a prepayment during booking. Here we need your credit card information.
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Is parking available, and how much does it cost?
You will find detailed information on the hotel’s detail page under the section "Directions and Surroundings".
Free parking awaits you at many Jaz Hotels. In some locations, public parking spaces will be available for you. Unfortunately, you cannot reserve a parking space.
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How can I change a reservation?
You can request your reservation under the section 'My bookings'.
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What do I do if I have lost my reservation number?
Please contact the respective hotel.
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I would like to bring a pet. Are pets allowed?
Pets are allowed in some Jaz Hotels. Please inquire at the respective hotel.
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What is your cancellation policy if I am unable to take up the reservation?
Our detailed cancellation policy is included with every reservation confirmation.
Please contact the respective hotel if you have any questions on cancelling a room.
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If your child is under 12 years old, it can stay with you for free.
If your Child is 12 years and older, the normal price for an adult will be charded.
If your child is the 3rd person and an extra bed or cot is needed, an extra charge of €35 (including breakfast) will occoure.